Custom Agent Installers fail to be generated when download is requested by a user

Incident Report for Pulseway

Resolved

This incident has been resolved.

Posted Jun 05, 2026 - 10:25 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 05, 2026 - 09:08 EDT

Investigating

The Pulseway R&D Teams are currently investing the issue that causes custom agent installers to fail to generate when a user attempts to download them.

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Posted Jun 05, 2026 - 06:57 EDT

This incident affected: SaaS - United States and SaaS - Europe.