Pulseway - EMEA - Intermittent 500 errors and offline devices

Incident Report for Pulseway

Resolved

This incident has been resolved.

Posted Jul 24, 2026 - 17:23 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 24, 2026 - 16:26 EDT

Update

The Pulseway Engineering Team has developed a fix that will address this issue. The fix will be deployed after hours to our App Servers on the following schedule: 20:00 UTC (EMEA)

Those that are online during this change will need to login again as they will be kicked out the system.

Should you have any additional questions or require assistance, please contact our support team at support@pulseway.com

Subscribe to the Pulseway Status Page for up-to-date information at https://status.pulseway.com/

Posted Jul 24, 2026 - 12:29 EDT

Identified

We are aware of a problem where customers hosted on EMEA app servers may see intermediate service disruption, getting 500 - internal server error.

The Pulseway Engineering Team has identified the issue and working towards a fix.

Should you need any additional questions or require assistance, please contact our support team at support@pulseway.com

Subscribe to the Pulseway Status Page for up-to-date information at https://status.pulseway.com/

Posted Jul 24, 2026 - 10:21 EDT

This incident affected: SaaS - Europe.